Cancellation Policy.
Cancellation Policy for SoFit Personal Training
(SoFit Training, LLC)
Last Updated: February 8, 2025
Thank you for choosing SoFit Personal Training (“SoFit,” “we,” or “us”). This policy outlines how cancellations and suspensions work for SoFit Memberships and SoFit Online Programs. Please read it carefully and contact us if you have any questions.
1. SoFit Memberships
SoFit understands that you may need to pause or end your membership for various reasons, such as holidays, sickness, injury, or other personal circumstances. The following rules apply to suspensions and cancellations of our membership contracts.
1.1 Suspensions
Eligibility: You may request to suspend (“put on hold”) your SoFit membership.
Duration: The minimum suspension is 2 weeks, and the maximum suspension is 8 weeks per calendar year, unless you provide a valid medical certificate allowing a longer suspension.
Fees: A one-time administrative fee of $20 applies for each suspension.
Timing: Suspensions cannot be backdated. Suspension periods must align with your normal billing cycle (i.e., pro-rata suspensions are not permitted).
How to Request: To suspend your membership, please complete the [link to your membership hold form or direct them to contact you via email].
1.2 Cancellations
All contract memberships have a minimum term (e.g., 3 months, 6 months, 12 months). If you wish to cancel:
Outside the Minimum Term
We require 2 weeks’ notice to process your cancellation, effective from the date you submit [your cancellation form or written notice]. No additional fees apply.
Within the Minimum Term
We require 2 weeks’ notice, plus a cancellation fee of 50% of the remaining contract value.
Medical Exemption: If you are unable to continue due to sickness or injury and provide a valid doctor’s certificate, we will waive the cancellation fee.
No Lock-In Memberships
You may cancel at any time with 0 cancellation fees, provided you give at least 2 weeks’ notice.
2. SoFit Online Programs
2.1 Payment and Access
You must pay for all online fitness programs (the “Programs”) at the time of purchase, whether through our website, app, or a third-party payment gateway.
Once purchased, you gain access for the specified duration (e.g., 8 weeks), starting on either the official program start date or your purchase date (whichever comes first).
2.2 Medical Cancellations
If you are diagnosed with a medical condition (including pregnancy) that prevents you from participating, you must submit valid documentation to us at support@joinsofit.com.
Upon receiving and verifying your documentation:
Paying by Installments: We will cancel your remaining payments immediately (no refund for past payments).
Paid Upfront: We will cancel your program immediately and issue a prorated refund for the remaining weeks, starting from the date of your notice.
2.3 Other Cancellations and Credits
We reserve the right to refuse changes, refunds, or credits unless you have provided timely evidence of your medical condition.
If you request a cancellation for reasons other than a verified medical condition, we will consider your request at our discretion. We may offer a credit toward a future program, but we are not obligated to do so.
No Other Refunds: We do not offer refunds for accidental purchases, unused access, or any other reason unless required by applicable consumer protection laws.
3. General Provisions
Policy Updates: We reserve the right to modify or update this Cancellation Policy at any time. Any changes will be effective upon posting the updated policy on our website or notifying you by email.
Compliance with Laws: Nothing in this policy excludes or limits any condition, warranty, right, or liability that may be implied by law.
Contact Information:
Email: support@joinsofit.com
Phone: 321-948-4728
Address: 133 East Robinson Street, Orlando, FL
Questions: If you have any questions or need assistance with suspensions or cancellations, please contact us using the information above.